So through a series of unfortunate events you’ve been given a negative review. Does this mean you’re a bad seller? No. Is there something you can do? Yes. Let’s go over how you should respond to negative reviews to prevent your brand from being tarnished. Sellers can comment/respond to negative product reviews in a few […]
Importing products from Chinese manufacturers to fuel private label Amazon FBA business has become the preferred strategy for many sellers over the past 18 months. As simple as many sellers may make it seem to start this kind of business, there are many unseen nuances involved that can stall sellers and their products quickly—product liability […]
Amazon has opened up the opportunity for all sorts of people to sell online. Any common Joe can start selling old college textbooks and find success. There are also authors just getting started, but find success in using Amazon’s system CreateSpace. Amazon’s platform allows new merchants to source his or her first product, then act as […]
If you want to grow your business, but don’t have excess capital lying around getting, a loan may be necessary to take your online business to the next level. Unfortunately traditional banks don’t really know what to do about Amazon stores. Getting loans for an online business can be tough since banks are used to […]
In this post we are going to cover the best practices for “how” to request Seller Feedback. Feedback Genius offers you the tools to improve and maintain a positive seller rating, and here we are going to outline the best tactics to request Seller Feedback. Within Feedback Genius, you have access to a number of […]
In the past two Feedback Genius posts we discussed who should be asking for Amazon product reviews and when you need to be asking. This post will discuss how you go about asking your customer for a product review. This is the most extensive and important step of the process. Below we will talk about the various strategies and Feedback Genius tools […]
In this post we will discuss some of the best practices associated with when are the best times to request product reviews. Please keep in mind, there is no universal approach to when you should request a product review. The timing depends on the product itself and your customer, among other factors. However, we are going […]
I communicate with sellers on a daily basis. I find it deflating when I see poor reviews on an account because a seller is sending too many emails. But this can be easily avoided. Sending more than three emails to your customers may be doing more harm than good to your Amazon feedback and reviews. In […]
Back in March, I wrote up a petition and blog post detailing how complicated it is for a third-party seller on Amazon to determine who has been granted API to their selling account. As a security-conscious software developer, I expressed concern for the lack of visibility sellers had with who had been granted access to […]
This blog post was originally contributed by Chris McCabe, a former Amazonian and an Amazon Seller Consultant at ecommerceChris.com. “He urged any employees who knew of “stories like those reported to contact him directly.” In response to the recent New York Times article about the workplace culture at Amazon, Jeff Bezos implored any internal employees […]
We’ve all heard content is king. And now–more than ever–it’s what will make your listings stand out amongst the mass of content on Amazon. But not all content is king, as Amazon is making imperatively clear with the recent news of reviews being ranked depending on relevance to consumers. You now actually need to spend […]
Amazon’s Marketplace Web Service API began supporting “Seller-Fulfilled Amazon Prime” today, June 25, 2015. This means some sellers will now–or will soon–have the option of fulfilling orders with the same benefits of Amazon Prime. While complete details have not been announced, we assume sellers will only be invited to the program if they have a […]
Ask 10 people how to write an effective title for Amazon and you’ll likely get 10 different answers. What’s more, they could all be true! However, some elements of Amazon listings are not up for debate. This core bit of text holds a lot of weight and can be responsible for boosting traffic and sales […]
There has recently been a bit of discussion about a new “Auth Token” requirement for the Marketplace Web Services (MWS) API that third-party merchants like Seller Labs uses to communicate with Amazon Sellers’ accounts. The MWS API is how our system learns about the orders that have been placed for an Amazon Seller’s account, and […]
If you’re new to Amazon and are trying to grow your business, it can be confusing trying to understand all of the jargon and acronyms involved with selling your products. We’ve compiled a list of the most commonly used amazon seller acronyms you’re likely to encounter on your journey of selling. Some of these might […]
A big problem I’m dealing with is keeping product in-stock. This past week I ran out of my two bestselling items because I failed to send new inventory in time. The stormy weather back East delayed the arrival of several packages. But the core of the problem is that I never did what’s called “fill […]
This past week I started selling organic prunes. Amazon was selling a 6-count version for roughly $30. It would be impossible to compete straight up with Amazon because of the additional fees a third-party seller incurs that Amazon doesn’t have to. For example, the 15% Amazon referral fee greatly increases my costs compared to Amazon. […]
We have been hearing a lot of complaints from Merchants whose Amazon listings are blocked. If you are looking at something like this in your seller central inventory view. It means for some reason that item is blocked on Amazon.It may be that you are not eligible to list that item or some sort of […]
When considering customer communication, think outside of the box. Does your product require instructions? Do you need to provide your users with more information? In some of these cases you may wish to consider sending a PDF to your buyers. A couple use-cases we see are: Ensure your PDF is professional and complies with Amazon’s […]
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